Privacy Policy

Here's the real talk about what we gather. It's not excessive - just what we need to move your cargo safely and keep you in the loop.

Personal Identification Stuff

• Your name, company name, job title
• Email addresses and phone numbers
• Billing and shipping addresses
• For cross-border work, sometimes we need customs documentationLegal papers required for international freight clearance

Shipment Details

• Cargo specs - weight, dimensions, what you're shipping
• Pickup and delivery locations
• Special handling requirements (temperature-controlled, oversized loads, etc.)
• Tracking info and delivery confirmations

Payment Information

We collect payment details through secure processorsPCI-compliant third-party payment gateways - we don't actually store your full credit card numbers on our servers. That's handled by folks who specialize in that security stuff.

Technical Data

• IP addresses and browser types
• How you navigate our site
• Device info when you're using our tracking portal
• Login credentials for customer accounts

We're not out here selling your data or anything shady like that. Everything we collect has a legit purpose tied to moving your freight or improving our service.

Core Transportation Services

• Processing your shipment requests and generating quotes
• Coordinating pickups with our drivers and warehouse crew
• Managing route planning, especially for oversized loads that need permits
• Handling customs paperwork for cross-border hauls
• Sending you real-time tracking updates

Communication

We'll hit you up about your shipments, account stuff, and occasionally send service updates. If you've opted in, you might get newsletters about industry changes or new services we're rolling out. Don't worry - you can unsubscribe anytime.

Legal & Safety Compliance

In the heavy equipment game, there's regulations everywhere. We use your info to comply with DOT requirementsDepartment of Transportation regulations, customs laws, and safety standards. Sometimes authorities need shipment records - that's just part of the territory.

Service Improvements

We analyze trends to figure out where we can do better - like optimizing routes or spotting common customer needs. All that data gets anonymized though, so it's patterns not personal details.

Straight up - we don't sell your personal info. Period. But we do work with partners to get your cargo where it needs to go, so some sharing happens.

Service Partners

• Carriers & Subcontractors: When we broker freight or need specialized equipment, partner carriers get shipment details. They're contractually bound to protect your data too.
• Warehouse Operators: If you're using our storage services, warehouse staff need access to inventory info.
• Customs Brokers: For cross-border shipments, licensed brokers handle clearance paperwork.

Payment Processors

Companies like Stripe or whoever we're using for payments get transaction details. They've got their own privacy policies and security certifications.

Legal Requirements

If law enforcement shows up with proper warrants, or there's a court order, yeah - we gotta comply. Same goes for emergency situations where someone's safety is at risk.

Analytics Providers

We use tools like Google Analytics to understand website traffic. That data's anonymized and helps us figure out if our site's actually working for people.

Yeah, we use cookies. Not the chocolate chip kind, sadly. These are little data files that help our site remember you and work properly.

Types of Cookies We Use

• Essential Cookies: These keep you logged into your tracking portal and remember your cart when getting quotes. Can't really disable these without breaking functionality.
• Performance Cookies: Help us see which pages load slow or cause issues. All anonymized.
• Functional Cookies: Remember your preferences like language settings or preferred contact methods.
• Analytics Cookies: Third-party stuff that tracks how visitors use the site overall.

Managing Cookies

Your browser lets you control cookies. Most have settings to block them entirely, though that might mess with site functionality. Here's where to find those settings in common browsers:

• Chrome: Settings > Privacy and security > Cookies
• Firefox: Options > Privacy & Security
• Safari: Preferences > Privacy
• Edge: Settings > Cookies and site permissions

Security's a big deal when you're handling commercial shipment data. We've got multiple layers of protection in place, though nothing's 100% bulletproof - gotta be honest about that.

Technical Safeguards

• SSL/TLS encryptionSecure socket layer technology that encrypts data transmission on all web traffic
• Encrypted database storage for sensitive info
• Regular security audits and penetration testing
• Firewall protection and intrusion detection systems
• Secure backup systems with redundancy

Access Controls

Not everyone on our team can access everything. Staff only get access to what they need for their job. Customer service sees shipment details, but not full payment info. Accounting sees billing but not operational specifics. You get the idea.

Data Breach Protocol

If something bad happens and there's a breach affecting personal info, we'll notify affected customers within 72 hours. We've got an incident response plan that includes forensic investigation and working with authorities if needed.

Your data, your rights. Here's what you can do and how to actually make it happen.

Access & Portability

You can request a copy of all personal data we've got on you. We'll send it in a readable format, usually a PDF or CSV file. Just email logistics@nethralithforge.info with your request. We've got 30 days to respond.

Correction Rights

Spot something wrong? Let us know and we'll fix it. You can update most account info yourself through the customer portal, but for shipment records or billing details, reach out to us directly.

Deletion Requests

Want us to delete your data? We can do that, with some caveats. We gotta keep certain records for legal reasons - tax documents, customs paperwork, that kinda thing. But marketing lists, old quotes, non-essential stuff? Yeah, we can wipe that.

Opt-Out Options

• Marketing emails have unsubscribe links at the bottom
• You can disable non-essential cookies in your browser
• Tell us not to share data with certain partners (though this might limit service options)

File a Complaint

Not happy with how we're handling your data? In Canada, you can file a complaint with the Office of the Privacy CommissionerFederal authority overseeing privacy law compliance. We'd prefer you contact us first so we can try fixing whatever's wrong, but that's your right.

Here's the thing about international freight - data crosses borders just like cargo does. When we're hauling stuff between Canada and the US, or anywhere else, your info might end up on servers in different countries.

Where Data Might Go

Our primary servers are in Canada, but we use cloud services that might store backups in US data centers. Partner carriers in other countries get shipment details they need. Customs authorities in destination countries receive clearance documentation.

Protections in Place

When data leaves Canada, we make sure there's adequate protection through contractual agreements with partners. For US transfers, we rely on recognized frameworks and standard contractual clauses. It's not as bulletproof as keeping everything in-country, but international logistics doesn't really allow for that.

Bottom line: If you're shipping across borders, your data's probably crossing them too. That's unavoidable in this business, but we're careful about it.

Our website might link to partner sites, industry resources, or tracking tools from other carriers. Once you click those links, you're playing by their privacy rules, not ours.

External Links

We try to only link to reputable sites, but we can't control what they do with your info. Before entering personal details on any third-party site, check their privacy policy. Common examples include:

• Equipment manufacturers (when we link to spec sheets)
• Industry associations and regulatory bodies
• Partner carrier tracking portals
• Payment processors (they've got their own policies)

Integrated Services

Some third-party tools are embedded right in our site - like map services for route visualization or chat widgets for support. These services might collect data independently. We vet 'em, but again, they're governed by their own policies.

Privacy laws change, our services evolve, and sometimes we just realize we can do things better. When we update this policy, here's how it'll go down:

How We'll Notify You

• For minor tweaks (typo fixes, clarifications), we'll just update the version number and date at the bottom of the page
• For significant changes that affect how we handle data, we'll send an email to active customers
• Really major changes might get a banner notification on the site for 30 days

Your Options

If you're not cool with the changes, you can close your account or stop using our services. For active shipments, the old policy version stays in effect until delivery's complete. We're not gonna pull a bait-and-switch mid-haul.

Pro tip: Bookmark this page and check back if you're curious. The version number and date are always visible at the bottom of your screen while you're on this page.

Got questions about this policy or how we're handling your info? Don't be shy - we'd rather you ask than worry about it.

Privacy Officer

We've designated someone to handle privacy concerns and requests. Reach 'em at:

Email: logistics@nethralithforge.info (mark it "Attention: Privacy Officer")